Patient Advocacy Office

Patient Advocacy

Physical Address

Madigan Army Medical Center
2nd Floor, Medical Mall
9040 Jackson Ave.
Tacoma, WA 98431

Business Hours

Monday-Friday 7:30 a.m. - 4:00 p.m.
Closed on Federal Holidays and Selected Training Holidays

Contact Information

Front Desk: (253) 968-1145
Want to send us an e-mail:


Patient Advocates are located in the Patient Assistance Center.


Madigan’s Patient Advocacate as part of the Patient Assistance Center is here to help patients' unresolved needs are met and to ensure our patients are satisfied with their medical care with the utmost dignity and respect our patients deserve.

Our mission is to expedite their processing through the system, and to enhance the relationship between the patient and the staff at Madigan. Madigan’s patient advocates are here to ensure your concerns and suggestions are properly addressed. We are ready to assist you with any situation in which our hospital staff may not able to provide immediate resolution.

Feel free to call us with your concerns, suggestions and compliments. We strive to provide the best healthcare program to all beneficiaries and with your feedback; we will continuously seek better alternatives to provide these services. Your concerns are always important to us.

If you would like to voice your concerns, complaints or compliments, click the ICE link:

Interactive Customer Evauluation

JOES Survey

Don't throw away your chance to make Madigan better.

Patients are our top priority at Madigan and we want to ensure that we provide you with a positive patient experience. Patient feedback has allowed us to update waiting rooms, add more staff members, extend hours in certain parts of the hospital and so much more!

The next time you receive a Joint Outpatient Experience Survey (JOES) in the mail, please respond online or by phone, and participate in making Madigan better.

Walk-in Services

All visits are on a walk-in basis.

This hyperlink does not constitute endorsement by the United States Department of Defense, the U.S. Army, or Madigan Army Medical Center of this web site, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the United States Department of Defense, the U.S. Army, and Madigan Army Medical Center do not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this DoD Web site.

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