Patient Advocacy Office

Patient Advocacy

Physical Address

Madigan Army Medical Center
2nd Floor, Medical Mall
9040 Jackson Ave.
Tacoma, WA 98431

Business Hours

Monday-Friday 7:30 a.m. - 4:00 p.m.
Closed on Federal Holidays and Selected Training Holidays

Contact Information

Front Desk: (253) 968-1145
Want to send us an e-mail:


Patient Advocates are located in the Patient Assistance Center.


Madigan’s Patient Advocacate as part of the Patient Assistance Center is here to help patients' unresolved needs are met and to ensure our patients are satisfied with their medical care with the utmost dignity and respect our patients deserve.

Our mission is to expedite their processing through the system, and to enhance the relationship between the patient and the staff at Madigan. Madigan’s patient advocates are here to ensure your concerns and suggestions are properly addressed. We are ready to assist you with any situation in which our hospital staff may not able to provide immediate resolution.

Feel free to call us with your concerns, suggestions and compliments. We strive to provide the best healthcare program to all beneficiaries and with your feedback; we will continuously seek better alternatives to provide these services. Your concerns are always important to us.

If you would like to voice your concerns, complaints or compliments, click the ICE link:

Interactive Customer Evauluation

APLSS Survey

Additionally you may receive a survey in the mail a few days after your medical appointment at Madigan. This survey is called the Army Provider Level Satisfaction Survey. The APLSS, or “apples survey”, as we call it, can be done online or by phone. This feedback is critical for us since patients are the most important part of our job at Madigan and we need your feedback to on how we are doing. Your survey comments will help us improve or delivery of care for you. The next time you receive an APLSS survey in the mail, please help us by responding. Thank you.

Walk-in Services

All visits are on a walk-in basis.

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