Medical Records & Certificates

Medical Records & Certificates

Outpatient Medical Records

Madigan Army Medical Center
9040 Jackson Ave.
Tacoma, WA 98431

Located on the First Floor of the Medical Mall, North Entrance, next to the Outpatient Pharmacy.

Business Hours

8 a.m. to 3:30 p.m., Monday - Friday.
Closed for lunch from 11:30 a.m. to noon.
Closed on Federal Holidays and Selected Training Holidays


Active Duty Soldier Medical Records

Madigan Army Medical Center
Building 09037 (The Old Day Care Center)
Gardner Loop Road
Tacoma, WA 98431

Active Duty medical records for all Soldiers seen in Family Medicine, Winder and Okubo Clinics are located in Building 09037 (The Old Day Care Center) on the Madigan campus along Gardner Loop Road.

Business Hours

8 a.m. to 3:30 p.m., Monday - Friday. Closed for lunch from 11:30 a.m. to noon.
Closed on Federal Holidays and Selected Training Holidays


Medical Correspondence

Madigan Army Medical Center
9040 Jackson Ave.
Tacoma, WA 98431

Located on the First Floor of the Medical Mall, North Entrance, next to the Outpatient Pharmacy.

Business Hours

8 a.m. to 3:30 p.m., Monday - Friday.
Closed for lunch from 11:30 a.m. to noon.
Closed on Federal Holidays and Selected Training Holidays

Requests for medical records by patients require a filled out and signed DD Form 2870 and proper identification. Please fill out the Authorization for Disclosure of Medical or Dental Information DD Form 2870 Patients can present the request in person or fax the form along with a copy of their identification.

Medical Correspondence will copy all available electronic and hard copy file medical records. Copied medical records can be faxed, mailed (paper copies or on a CD) or sent through a secure e-mail service within 30 days.

Medical records with no activity after two years are transferred and retired to the National Personnel Records Center (NPRC), Saint Louis, Missouri. To request these records, please go to www.archives.gov

Civilian medical organizations requesting patient medical records may use their own release forms in lieu of DD Form 2870.

Insurance companies must mail their request with a search fee check for $20.80. Requests will be processed and sent within 30 days. Some requests may be sent to the Madigan Legal Office for review prior to release.

Public defender requests will be processed immediately at no charge.

For radiology images, Medical Correspondence can only send written results or notes of the taken images and not the actual images. Please contact the Madigan Radiology Film Library at 253-968-2226 or fax the request to 253-968-2024. To complete the request for images, the Film Library will also need a filled out and signed DD Form 2870 and proper identification.


Defense Enrollment and Eligibility Reporting System

The Madigan Provost Marshal Office (PMO) enrolls newborns into DEERS. The PMO is located in Room
2-66-01 just off the second floor of the Medical Mall on the East Corridor.
Phone number is (253) 968-5059.

Business Hours

Monday-Thursday 7:00 a.m. - 2:00 p.m.
Closed on Federal Holidays and Selected Training Holidays


Birth/Death Certificates, Admissions & Treasurer’s Office (Billing)

Madigan Army Medical Center
9040 Jackson Avenue
Tacoma, WA 98431
(Located on the First Floor of the Hospital Tower, East Entrance, to the right of the Hospital Tower Elevators)

Business Hours


Birth/Death Certificates

Monday - Friday 7:30 a.m. - 4:30 p.m.
Closed Federal Holidays

Treasurer's Office (Billing)

Monday - Friday 8:00 a.m. - 4:00 p.m.
Closed Federal Holidays

Admissions and Dispositions

Always Open

Phone Numbers

Active Duty Soldier Medical Records: (253) 968-5656
Certified Certificates (Birth and Death): (253) 798-6418
Medical Correspondence: (253) 968-1523
Medical Correspondence Fax: (253) 968-3203
Outpatient Medical Records: (253) 968-1825
Temporary Certificates (Birth and Death): (253) 968-0736
(253) 968-3133
Treasurer's Office: (253) 968-1686
Admissions Office: (253) 968-0004
(253) 968-3829

Directions

From the Madigan Army Medical Center Gate (Interstate 5, Exit 122), follow Jackson Avenue toward the hospital. To access the Madigan Medical Mall, turn right onto Beaumont Avenue (second traffic light); to access the Madigan Hospital Tower, turn right onto Madigan Avenue (third traffic light).

Red Cross volunteer information booths are located in the Hospital Tower and in the Medical Mall and can provide assistance in locating a specific office.

This hyperlink does not constitute endorsement by the United States Department of Defense, the U.S. Army, or Madigan Army Medical Center of this web site, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the United States Department of Defense, the U.S. Army, and Madigan Army Medical Center do not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this DoD Web site.

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