Making an Appointment

Make an Appointment

Appointments by Phone:

TRICARE Regional Appointment Center (800) 404-4506

Monday-Friday: 6 a.m. - 8 p.m.
Saturday and Sunday: 7 a.m. - 3:30 p.m.

Online Appointments:

MHS GENESIS Patient Portal
TRICARE Online

Access to Care Standards:

The term Access to Care Standards refers to the period of time within which you should receive care for an injury or illness. Access to Care Standards at Madigan Army Medical Center facilities are as follows:

Emergency Care:
If you require emergency care, go to the nearest emergency room or call 911.

Urgent Care (Acute):
If you require an acute or urgent care appointment (ear ache, high fever, etc), the Military Treatment Facility must provide you an appointment within 24 hours at either the Military Treatment Facility or with a civilian provider through a referral.

Routine Primary Care:
If you require an appointment for routine care (flu, colds, allergies, check-ups, etc) the Military Treatment Facility must provide you an appointment within 7 days.

Wellness Care:
If you require an appointment for a wellness visit, (mammogram, pap smears, physicals, health maintenance, etc), the Military Treatment Facility must provide you an appointment within 28 days.

Specialty Care:
If you require an initial appointment for specialty care, (cardiology, orthopedics, podiatry, etc), the Military Treatment Facility must provide you an initial appointment within 28 days.

Follow-up Visits (per medical plan):
Access standards do not apply to follow-up visits. The provider requesting the appointment determines the standard.

This hyperlink does not constitute endorsement by the United States Department of Defense, the U.S. Army, or Madigan Army Medical Center of this web site, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the United States Department of Defense, the U.S. Army, and Madigan Army Medical Center do not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this DoD Web site.

Click the proceed button to continue to the website or click close to return to the previous page.