Appointments by Phone
TRICARE Regional Appointment Center 800-404-4506
Monday-Friday: 6 a.m. - 8 p.m.
Saturday and Sunday: 7 a.m. - 3:30 p.m.
Online Appointments
Army Medicine Secure Messaging Service 
Access to Care Standards
The term Access to Care Standards refers to the period of time within which you should receive care for an injury or illness. Access to Care Standards at Madigan Healthcare System facilities are as follows:
Emergency Care:
If you require emergency care, go to the nearest emergency room or call 911.
Urgent Care (Acute):
If you require an acute or urgent care appointment (ear ache, high fever, etc), the Military Treatment Facility must provide you an appointment within 24 hours at either the Military Treatment Facility or with a civilian provider through a referral.
Routine Primary Care:
If you require an appointment for routine care (flu, colds, allergies, check-ups, etc) the Military Treatment Facility must provide you an appointment within 7 days.
Wellness Care:
If you require an appointment for a wellness visit, (mammogram, pap smears, physicals, health maintenance, etc), the Military Treatment Facility must provide you an appointment within 28 days
Specialty Care:
If you require an initial appointment for specialty care, (cardiology, orthopedics, podiatry, etc), the Military Treatment Facility must provide you an initial appointment within 28 days.
Follow-up Visits (per medical plan):
Access standards do not apply to follow-up visits. The provider requesting the appointment determines the standard.