Okubo Family Medicine Clinic

Okubo Family Medicine Clinic

Physical Address

11582 C Street
Joint Base Lewis-McChord, WA 98433

Business Hours

Monday-Friday 6:20 a.m. - 4:00 p.m.
Closed on Federal Holidays and Selected Training Holidays

Contact Information

TRICARE Regional Appointment Line: (800) 404-4506
To Schedule an Appointment: (253) 966-1991, Option 1
To Cancel an Appointment: (253) 966-1991, Option 2
To Speak to Someone Concerning General Clinic Questions: (253) 966-1991, Option 3
PCMH Lewis Team: (253) 966-1991, Option 4
PCMH Discovery Team: (253) 966-1991, Option 5
Enrollment Questions: (253) 966-1991, Option 7
Pharmacy: (253) 966-1991, Option 8
SCMH Lancer Team (2/2 SBCT): (253) 967-3855
Secure Messaging: Secure Messaging


From Interstate 5 exit 120 proceed to Joint Base Lewis-McChord, Lewis North to. 41st Division Drive. After stopping at the security check point continue north on 41st Division Drive to C Street. At the intersection of 41st Division Drive and C Street turn right. The Okubo Family Medicine Clinic will be at the end of the block, on the right hand side of the street, just before you reach the intersection of C Street and 17th Street.

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Madigan’s Patient Centered Medical Home Primary Care Clinics are Army Medical Homes with an interdisciplinary approach to delivering evidence-based, comprehensive primary care– coordinating care delivered outside of the primary care setting and proactively engaging patients as partners in health.

The Army Medical Home is designed around one core principle: putting patients first. The Army Medical Home is Army Medicine’s gateway to influence the “life space” where patients make decisions on the key determinants of health and wellness–sleep, activity, and nutrition (that is, the Performance Triad).

Each patient will partner with a team of healthcare providers – physicians, nurses, behavioral health, clinical pharmacists, physical therapy and case management professionals to develop a comprehensive, personal healthcare plan. This team will form a partnership with you to provide improved access, coordinate needed services, answer your questions, and ensure that you get the care you need. Your Medical Home team will remain the same as long as they continue to work within your medical home. This will improve your continuity of care and allow you to develop a closer partnership with your team. The Army Medical Home model has been shown to improve patients’ overall health, resulting in fewer emergency and urgent care visits, decreased hospital admissions, shorter inpatient stays and fewer inpatient readmissions among other positive results.

To transition from a “healthcare system” to a System for Health, moving away from episodic care to a standardized, long-term model that achieves optimal health outcomes. The Army Medical Home model will facilitate the transformation to a System for Health and be the primary care means for providing patient-centered comprehensive care to patients. The desired end state is for all patients to receive coordinated, comprehensive care guided by the Army Medical Home. Key to this coordination is improved communication using face-to-face and technological methods such as TRICARE Online, RelayHealth Secure Messaging and the Nurse Advise Line, strengthened by a firm patient-provider relationship.

Primary Services

  • Behavioral Health
  • Case Management
  • Dietician
  • Immunizations
  • Laboratory – Monday through Friday 6:30 a.m. – 3:30 p.m.
    (closed for lunch daily 12:00 p.m. – 1:00 p.m.).
    Closed Thursday 8:00 a.m. to 9:00 a.m. for Administrative time.
  • Medical Records (Moved to Building 9037 by Madigan Army Medical Center)
  • Pharmacy (Monday through Friday 7:30 a.m. - 3:45 p.m. & Closed daily 12:15 p.m. - 1:00 p.m.)
  • Physical Therapy (Active Duty Only)
    Monday/Wednesday 6:30 a.m. - 3:45p.m., Tuesday/Thursday 6:30 a.m. - 2:45 p.m., Friday 6:30 a.m. - 11:45 p.m.
    Closed daily 11:45 a.m. - 1:00 p.m.
  • Radiology (Monday through Friday 7:00 a.m. - 3:45 p.m. - Closed daily 12:00 p.m. - 1:00 p.m.)

Walk-in Services

Monday, Tuesday, Wednesday, and Friday 8:00 a.m. to 3:30 p.m. and Thursdays 9:00 a.m. to 3:30 p.m.

  • Blood Pressure Checks
  • Completion of Paperwork
  • EKG
  • Immunizations
  • Overseas Screening for Active Duty
  • Pregnancy Test

Sick Call

Sick Call for assigned units to Okubo 6:20 a.m. - 7:00 a.m. Mon. –Fri. (Excluding federal holidays & selected training holidays)*

*After Sick Call hours, active duty Soldiers in a unit assigned to the Okubo Family Medicine Clinic should call to make an appointment with their provider using the (800) 404-4506 TRICARE appointment line. 2-2 SBCT Soldiers should call the clinic to schedule an appointment with their provider using the (253) 967-3855 2-2 SCMH clinic line.

Who can be seen at this location

Joint Base Lewis-McChord active duty Servicemembers and local military families and retirees.


The Okubo Family Medical and Dental Complex is named after Technician Fifth Grade James K. Okubo, a combat medic assigned to the 442nd Combat Regimental Team that saw heavy combat in Europe during World War II.

Okubo distinguished himself by extraordinary heroism in action in a French forest close to the German border on October 28, 29 and November 4, 1944 in which he treated and saved more than 25 men. He ran 75 yards under a hail of machine-gun fire to a tank, where a badly wounded soldier was trapped and climbed inside the tank, lifted the man onto his back and carried him to safety. Okubo dragged himself by his elbows hundreds of yards through that same forest to save other wounded comrades in K Company of the 442nd Regimental Combat Team. For his actions, Okubo was awarded the Silver Star.

Okubo, a Washington state native and a son of a restaurateur, was born in Anacortes and raised in Bellingham, where he played high-school football. He was a Nisei, which means that he was a second generation Japanese-American.

In February 1942, an executive order directed the government to confine Japanese Americans in internment camps scattered throughout the West. Okubo and his family were sent first to Tule Lake, Calif., then to Heart Mountain, Wyo. A year later, the government reversed its policy and allowed Japanese Americans to enlist in the military. Okubo, his two brothers and two cousins volunteered and were assigned to the all-Japanese-American 442nd Regimental Combat Team. The unit earned more than 18,000 individual medals and was the most decorated unit in World War II.

Okubo survived the war, later moving to Michigan and becoming a dentist. Tragically, he was killed in a car accident on January 29, 1967. He was 47.

In 1996, Congress directed the Secretary of the Army to review service records of Asian Americans who received the Silver Star during World War II. Okubo's award was one of those reviewed and upgraded to the Medal of Honor, which was presented in a formal ceremony at the White House on June 21, 2000.

On February 21, 2002, a formal ribbon-cutting ceremony was held opening the brand new multi-million dollar, state-of-the-art family medical and dental complex with Okubo’s widow, Nobuyo Okubo in attendance.

The Okubo Medical and Dental Complex is more than 25,000 square feet in size and consists of 39 dental and medical examination and treatment rooms.

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