Internal Medicine

Physical Address

Madigan Army Medical Center
Ground Floor, Medical Mall
9040 Jackson Ave.
Tacoma, WA 98431

Business Hours

Monday-Friday 7:30 a.m. - 4:30 p.m.
Walk-in Services end at 3:45 p.m.
Every 3rd Friday, Walk-in Services and Appointments will end at 1:30 p.m. for staff training.
Closed on Federal Holidays and Selected Training Holidays

Contact Information

Front Desk: (253) 968-2IMC (2462)
Secure Messaging: Secure Messaging
TRICARE Regional Appointment Line: (800) 404-4506
Pharmacy Refills for active medication prescriptions: (253) 968-2999
Request medication renewal (expired prescriptions): (253) 968-2462, Option 3
Speak to a nurse about an urgent concern: (253) 968-2462, Option 4
Speak to a provider after hours about an urgent concern: (253) 968-2462, Option 5

Secure Messaging

Patients who are enrolled in Relay Health may send a secure message to their care team 24 hours/day, 7 days/week. The care team will normally respond to messages within one working day. To enroll in Relay Health, please discuss with your care team or contact the clinic by phone or in person.

In Person

We welcome walk-in requests at Window B, during normal walk-in service hours from 7:30 a.m. to 3:45 p.m. Monday-Friday (Excluding Federal Holidays).

Directions

From the Madigan Army Medical Center Gate (Interstate 5 exit 122) continue on Jackson Ave. to the second traffic light and turn right at Beaumont Ave into the Medical Mall parking lot. Internal Medicine is located at the base of the escalator on the ground floor of the Medical Mall.

About

Madigan’s Patient Centered Medical Home Primary Care Clinics are Army Medical Homes with an interdisciplinary approach to delivering evidence-based, comprehensive primary care– coordinating care delivered outside of the primary care setting and proactively engaging patients as partners in health.

The Army Medical Home is designed around one core principle: putting patients first. The Army Medical Home is Army Medicine’s gateway to influence the “life space” where patients make decisions on the key determinants of health and wellness–sleep, activity, and nutrition (that is, the Performance Triad).

Each patient will partner with a team of healthcare providers – physicians, nurses, behavioral health, clinical pharmacists, physical therapy and case management professionals to develop a comprehensive, personal healthcare plan. This team will form a partnership with you to provide improved access, coordinate needed services, answer your questions, and ensure that you get the care you need. Your Medical Home team will remain the same as long as they continue to work within your medical home. This will improve your continuity of care and allow you to develop a closer partnership with your team. The Army Medical Home model has been shown to improve patients’ overall health, resulting in fewer emergency and urgent care visits, decreased hospital admissions, shorter inpatient stays and fewer inpatient readmissions among other positive results.

To transition from a “healthcare system” to a System for Health, moving away from episodic care to a standardized, long-term model that achieves optimal health outcomes. The Army Medical Home model will facilitate the transformation to a System for Health and be the primary care means for providing patient-centered comprehensive care to patients. The desired end state is for all patients to receive coordinated, comprehensive care guided by the Army Medical Home. Key to this coordination is improved communication using face-to-face and technological methods such as TRICARE Online, RelayHealth Secure Messaging and the Nurse Advise Line, strengthened by a firm patient-provider relationship.

Primary Services

  • Arthrocentesis (joint aspiration and injections)
  • Cardiac Stress Testing (Treadmill and Nuclear Medicine)
  • Thoracentesis, paracentesis, lumbar puncture
  • Electrocardiograms
  • Immunizations
  • Minor skin dermatologic procedures including cryotherapy, incision and drainage, and toenail removal
  • Behavioral Health Coaching (Sleep optimization, establishing habits for health, behavioral approaches to improving chronic conditions, negotiating life transitions, fighting back against phobias, improving self-confidence, etc.)
  • Clinical Pharmacy Medication Therapy Management Services (using medicines effectively to achieve treatment goals, avoiding side effects and interactions, understanding your medications, etc.)
  • Case Management Services (assistance in dealing with healthcare needs that are overwhelming in the short or long term, assistance in coordinating complex medical care plans, etc.)
  • Social Work Services (identifying support service needs, support resources in the community, etc.)

Sub Clinics/Services

The IMC provides holistic primary care services using a team-based approach. Our healthcare team includes:

  • The Core Care Team consists of you the patient, your assigned provider (Internal Medicine staff physician, Nurse Practitioner or Resident Physician), and your assigned nurse. The primary goal of the Core Care Team is to form a strong, individualized and personal relationship and healthcare partnership in order to ensure that each patient’s individual healthcare and wellness goals are met to the greatest extent possible.
  • The Extended Care Team consists of our Front Desk Staff, our Registered Nurses, Nurse Case Managers, Clinical Pharmacists, Clinical Psychologists, and Social Worker. The Extended Care Team provides additional appointments and care services for patients who will benefit from additional help in planning and navigating their healthcare needs in the setting of complex or chronic care needs as well as care transitions (hospitalizations, frequent Emergency Room visits, multiple specialty care provider involvement, etc.)

Appointed and Walk-in Services

Window A - Appointed Services Check-In

IMC offers appointments for all primary care services for enrolled patients including:

  • annual health reviews
  • followup for chronic medical conditions
  • new medical concerns
  • immunizations and injections
  • periodic well-woman exams
  • behavioral health coaching
  • Periodic Health Examinations (PHA) for Active Duty

Window B - Walk-in Services Check-In

Patients who require services but who do not have an appointment should check in at Window B. Walk-in Services are normally available Monday thru Friday from 7:30 a.m. to 3:45 p.m. (except Federal Holidays, weekends and ending at 1:30 p.m. every 3rd Friday of each month).

IMC provides these Walk-in Services for our enrolled patients:

  • 5 Day Blood Pressure Checks
  • Immunizations (flu, pneumonia, shingles, tetanus)
  • Suture Check and Removal/Dressing Change
  • EKG
  • Injections (i.e. B-12, Testosterone, Depovera)
  • Diabetic Supplies
  • Any non-emergent medical concerns or questions.

Telephone (“House Call”) Appointments

IMC now offers telephone appointments for enrolled patients. These appointments may be booked through the Tricare Regional Appointment Line. Your Core Care Team nurse will call you at the scheduled time at the phone number requested.

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